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eviCore Hold Times May Increase Due to Hurricane Florence
September 13, 2018
You may experience longer-than-normal hold times when calling eviCore Healthcare (eviCore) due to Hurricane Florence. Providers should use the eviCore Healthcare Web Portal, which is available 24 hours a day, seven days a week.
One of eviCore’s key call centers is located in South Carolina and has activated its business continuity plan ahead of the storm’s landfall.
To manage call volume, eviCore is:
- Rerouting calls to multiple call centers
- Adding capacity in their Colorado Springs, Colo., and St. Louis offices
eviCore is an independent company that provides specialty medical benefits management for Blue Cross and Blue Shield of Texas.
